Privacy Policy

1. Introduction

SOS Debt Solutions LLC (“SOS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.sosdebtsolutions.com (the “Website”), use our client portal, or otherwise interact with our services.

By using the Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.

2. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you interact with our Website, including:

• Contact information (name, email address, phone number) submitted through our contact form
• Scheduling information provided through our Calendly booking integration
• Account credentials and case-related information submitted through our client portal
• Any additional information you choose to provide in messages, consultations, or communications with our team

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To schedule and confirm consultations through our booking system
• To manage your account and provide access to our client portal
• To communicate with you about your case, our services, or updates relevant to your situation
• To improve our Website, services, and overall user experience
• To comply with legal obligations and protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your personal information in the following limited circumstances:

• With legal counsel: We may share case-related information with independent, licensed attorneys who work in coordination with SOS Debt Solutions LLC on your behalf. This sharing is necessary to provide the services you have engaged us for.
• With service providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting business, or servicing you (e.g., scheduling platforms, CRM systems, hosting providers). These providers are contractually obligated to keep your information confidential.
• As required by law: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. Our client portal uses encryption and secure authentication to protect your account and case information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device when you visit a website.

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Website.

We may use the following types of cookies:

• Essential cookies: Required for the Website to function properly (e.g., session management, client portal access)
• Analytics cookies: Used to understand how visitors interact with our Website (e.g., Google Analytics)
• Marketing cookies: Used to track visitors across websites for the purpose of displaying relevant advertisements

7. Third-Party Services

Our Website integrates with or links to third-party services, including but not limited to:

• Calendly (appointment scheduling)
• Trustpilot (customer reviews)
• Better Business Bureau (accreditation and ratings)
• Vimeo (video hosting)

These third-party services have their own privacy policies that govern how they collect and use your information. We encourage you to review their privacy policies before providing any personal information through these platforms.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information, subject to certain exceptions
• The right to opt out of certain data processing activities

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

10. Children’s Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

SOS Debt Solutions LLC 3801 PGA Blvd Palm Beach Gardens, FL 33410 Phone: 561-946-2840 Email: help@sosdebtsolutions.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.